Please review our policies so you are fully prepared for and get the most out of your treatment. Our team wants to ensure that your experience with us is pure magic. Just like your time is valuable, so is the time of our artists. We appreciate you trusting us with your beauty needs and look forward to working with you!
Cancellation Policy
Pure Lash & Beauty is by appointment only, so your appointments are reserved exclusively for you. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. If you need to cancel or change your appointment time, we kindly ask for at least 24 hour notice before the scheduled appointment. Any appointment changes or cancellations with less than 24 hours notice will be charged 50% of the service scheduled. After 1 occurrence of failure to give 24 hours notice, all future appointments will need to be reserved with a credit card. Any appointments cancelled within less than 24 hours will result in a fee of half the amount of the service scheduled. Please check with your artist as their policies may vary.
Arriving on time for your scheduled appointment gives us the full opportunity to deliver the extraordinary results that we are committed to. We understand that unforeseen instances occur, however, your service will end at the time of your originally scheduled service & full payment for your service will be applied. A late arrival of 15 minutes or more may result in needing to be rescheduled & a full service fee will be applied.We allow a 15 minute grace period for late arrivals; following the grace period, we may not be able to accommodate the appointment, and the client remains liable for the time held for the service(s) booked.
Return/Refund + Satisfaction Policy
Your satisfaction is the most important thing to us! We want you to absolutely adore your lashes, hair, brows, tattoo or any service that you receive from us. If you have any issues or concerns after your service is complete, please inform us as soon as possible – we can address most issues at no charge within 3 days of your appointment, provided that you have followed proper aftercare instructions. Any service follow-ups after the 3 day window will incur a charge. We do not offer refunds for services performed. All product sales are final.